We want you to love what you wear. If something isn't quite right, we're happy to help you exchange it. Here's how it works.
Exchange Only
Dandelion offers exchanges only. We do not offer cash refunds or store credit. If your piece doesn't fit or isn't what you hoped for, you're welcome to exchange it for a different size or item, subject to the conditions below.
Exchange Window
You may request an exchange within 7 days of receiving your order. Requests made after this period cannot be accepted.
Condition of Items
To be eligible for exchange, items must be:
- Unworn, unwashed, and undamaged
- In their original condition with all tags attached
- Returned in their original packaging
Items that show signs of wear, alteration, makeup, perfume, or other marks cannot be exchanged.
Non-Exchangeable Items
For hygiene and other reasons, the following cannot be exchanged: any items marked as non-exchangeable on the product page. Please review the product details before ordering.
How to Request an Exchange
Email us at [email protected] or message +961 71 933 407 within 7 days of delivery, including your order number and the item you'd like to exchange. Our team will guide you through the next steps.
Exchange Shipping
The cost of returning an item for exchange is the customer's responsibility, unless the item is faulty or incorrect (see below). Any difference in price between the original and exchanged item will be settled at the time of exchange.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or not what you ordered, please contact us within 7 days of delivery. We will arrange the return at no cost to you and send a replacement. If a replacement is unavailable, we'll work with you to make it right.
Need Help?
We're here for you at [email protected] or +961 71 933 407.