Everything you need to know about ordering, delivery, and exchanges. Can't find your answer? We're always happy to help at [email protected].
Orders & Payment
How do I place an order?
Browse our collections, add your favorite pieces to your cart, and proceed to checkout. Enter your delivery details, confirm your order, and you'll receive a confirmation email shortly after.
What payment methods do you accept?
We currently offer Cash on Delivery (COD). You'll pay in cash when your order arrives, so please have the exact amount ready.
What currency are your prices in?
All prices are listed in US Dollars (USD).
Can I change or cancel my order?
If you need to change or cancel an order, contact us as soon as possible at [email protected] or +961 71 933 407. We'll do our best to help, but once an order has shipped, we may not be able to make changes.
Shipping & Delivery
Where do you deliver?
We currently deliver across Lebanon. International shipping isn't available yet, but it's on our horizon.
How long will my order take?
Orders are typically delivered within 2-5 business days. You can find full details on our Delivery Information page.
How much does delivery cost?
A flat delivery fee of $5 applies to all orders within Lebanon. Delivery is complimentary on orders over $200.
How do I track my order?
Once your order ships, we'll email you a confirmation with any available tracking details. You can also check your order status anytime from your account.
Exchanges
What is your exchange policy?
We offer exchanges only within 7 days of delivery. We don't offer cash refunds or store credit. Full details are on our Exchange Policy page.
How do I request an exchange?
Email us at [email protected] or message +961 71 933 407 within 7 days of delivery, including your order number and the item you'd like to exchange.
Who pays for exchange shipping?
The cost of returning an item for exchange is the customer's responsibility — unless the item is faulty or incorrect, in which case we cover it.
My item arrived faulty or wrong. What do I do?
We're sorry about that! Contact us within 7 days of delivery, and we'll arrange the return at no cost to you and send a replacement.
Products, Sizing & Your Account
How do I choose the right size?
Each product page includes sizing details to help you find your fit. If you're unsure, reach out before ordering, and we'll gladly guide you.
Will sold-out pieces come back?
We create in small batches and limited runs, so some pieces may not be restocked once they sell out. If something catches your eye, we recommend not waiting too long.
I forgot my password. How do I reset it?
Click "Forgot password?" on the sign-in screen and enter your email. We'll send you a link to set a new password.
How do I verify my email address?
After signing up, we send a verification link to your email. If you didn't receive it, you can request a new one from the prompt at the top of the site, or contact us for help.
How do I get in touch?
You can reach us anytime at [email protected], by phone at +961 71 933 407, or through our Contact Us page.